Privacy policy

Roche is committed to protecting you and your family’s personal information. This privacy policy relates to our use of any personal information you provide us through this website. The policy is designed to tell you about our practices regarding collection, use, and disclosure of information that you may provide via this site. Please be sure to read this entire privacy Policy before using or submitting information to this site.

Your Consent

By using this site, you agree to the terms of this privacy policy. Whenever you submit information through this site, you consent to the collection, use, and disclosure of that information in accordance with this policy.

Marketing

You will not be contacted for marketing purposes, or to promote new services, activities or online content, unless you specifically ask to be contacted for these purposes.

Active Collection of Information

Some of the information you submit through this site may be personal information (ie: information that can be uniquely identified with you, such as your full name, address, e-mail address, and phone number). From time to time, some areas of this site may require you to submit information in order for you to access a specific feature (such as a newsletter) or to participate in a particular activity (such as a questionnaire). You will be informed at each information collection point what information is required and what information is optional. Please be aware, though, that if you decide not to provide that information, you may not be able to use some of the features of this web site. Roche will only keep your data for as long as is reasonably needed for each purpose and in accordance with any applicable legal or ethical reporting or documentation retention requirements. Any correspondence through this website is kept confidential, but please note that Roche is unable to enter into discussions regarding individual medical treatment. If you do have a personal health question or concern, Roche will refer you to your own doctor.

Passive Information Collection

As you navigate through this site, certain anonymous information can be passively collected (that is, gathered without your actively providing the information) using various technologies, such as cookies, Internet tags or Web beacons, and navigational data collection (log files, server logs, clickstream). Your Internet browser automatically transmits to this site some of this anonymous information, such as the URL of the Website you just came from and the Internet Protocol (IP) address and the browser version your computer is currently using. This site may also collect anonymous information from your computer through cookies and Internet tags or Web beacons. You may set your browser to notify you when a cookie is sent or to refuse cookies altogether, but certain features of this site might not work without cookies. This site may use and combine such passively collected anonymous information to provide better service to site visitors, customize the site based on your preferences, compile and analyze statistics and trends, and otherwise administer and improve the site for your use. Such information is not combined with personally identifiable information collected elsewhere on the site unless you have consented.

Use and Disclosure of Information

Except as otherwise stated, we may use your information to improve the content of our site, to customize the site to your preferences, to communicate information to you for our marketing and research purposes (if you have requested it), and for the purposes specified in this privacy policy.

If you provide personally identifiable information to this site, we may combine such information with other actively collected information unless we specify otherwise at the point of collection. We will take reasonable measures to prevent personally identifiable information from being combined with passively collected information, unless you consent otherwise.In addition, we may disclose your personally identifiable information to third parties, but only:

  1. to contractors we use to support our business (eg: technical support), in which case we will require such third parties to agree to treat it in accordance with this privacy policy;
  2. in connection with the sale, assignment, or other transfer of the business or this site to which the information relates, in which case we will require any such buyer to agree to treat it in accordance with this privacy policy; or
  3. where required by applicable laws, court orders, or government regulations.

In addition, we will make full use of all information acquired through this site that is not in personally identifiable form. The collection, use, and disclosure of information contemplated in this privacy policy may involve a transfer of the information to jurisdictions located outside your country of residence that may not have equivalent laws and rules regarding personally identifiable information. In these cases, you will be asked to consent to such transfers and disclosures in accordance with this policy.

Security

Although we provide an e-mail address so that you can contact us, keep in mind that no Internet transmission is ever completely secure or error-free and that e-mail sent to or from this site may not be secure. You should therefore take special care in deciding what information you send to this site via e-mail.

Links to Other Websites

This website contains hyperlinks and references to other websites and online documents owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or that is collected by cookies while visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

How to Contact Us

If you have any questions, comments, requests, or concerns related to this privacy policy, or if you would like to opt out of future communications, please contact us through the Get in Touch page on this website.

Changes to This Privacy Policy

If we change this privacy policy, the new policy will be posted on this site, so please check the policy before you provide any personally identifiable information. Your continued use of this website will be subject to the then-current policy. This policy was last updated on 9 March, 2012.